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Support Question |
Solution |
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Ensure that you are using the latest version of your browser available for your operating system (see below for places to get the latest browsers for free) Username and passwords are cAsE sEnSiTiVe and must be typed exactly as they were issued to you. Over 90% of login problems are caused by not typing the username and password correctly |
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| I have signed up but did not recieve a username or password to login to the site | Some of the payment methods we currently accept do not offer the ability for instant membership access after you have paid. We try to set this up in under 24 hours whenever possible. If you paid over 24 hours ago and still have not recieved your login details please email us. | |||
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I am already running the latest version of the browser
for my operating system but still cannot login to the site
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If you are already using the latest browser version
and still cannot login to the website try the following:- Turn down your browsers security and privacy settings to the lowest levels Disable any pop up stopping software Disable any personal firewall software |
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I have tried all of the solutions you have given me
but still can't login what should I do?
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Contact the site webmaster by clicking here please state your username within the email and ensure you tick the box marked support enquiry | |||
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I have forgotton/lost my user login or password?
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If you signed up via Member-cash our main credit card processor then click here to retrieve your password If the above method still did not work or you signed up via a different payment method then please email support by clicking here either stating your user login(if know) or your name and email address |
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| Can I use a program to download the entire site and view it offline later? | No, we do not allow members to use site fetcher/download programs as the increased bandwidth generated by these programs affects the browsing experience of other users. Any attempt to use them will be blocked by our security software and the webmaster informed. | |||
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I wish to cancel my membership
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Memberships are currently none recurring and you do not need to cancel as you will not be rebilled. | |||
| Where can I can I download the latest version
of my browser? |
Internet explorer latest version available for Windows and Mac from www.Microsoft.com |
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